You may have heard that everything gives you cancer – if you live in California. You will find the number on your original proof of purchase receipt. Where will I find my model number on my case? Please have the model number of the case on hand. What do I have to do before I return my case for repair?Ĭontact our Customer Service Department at or 80 for a Return Authorization Number. Older model cases can not be retrofitted. Only newer SKB products are designed to accommodate this new latch. Is it possible to update my older case with the new TSA latches? You will receive a discount code for use at the SKB Store equal to the online price of the replacement parts you need.Ī repair usually takes about two weeks from the time we receive your case. To request field replaceable parts please visit the SKB Store for instructions. Original owners of SKB brand hardshell cases may order replacement parts online at no cost and with free shipping. You may register yourself as the original owner of the case or rack at SKB Music Division Product Registration.
How do I register my case or rack for the lifetime warranty? Soft cases and gig bags are warranted for one year from date of purchase.
Cases that have been modified, previously owned, or used for rental purposes by institutions or schools are not covered by this warranty.Įlectronic components in SKB brand hardshell pedalboard systems are warranted for five years from date of purchase. SKB-branded hardshell cases are warranted for life to the original owner only. To request a return authorization for a warranty claim or field replaceable parts, please contact our customer service department through our online Support Request form. SKB is not responsible for the shipping cost of the case to our facility however, SKB will cover all of the costs of repairs and/or replacements, as well as the return shipping. Proof of Purchase is required for all warranty claims. That means if your case breaks, SKB will supply replacement parts, repair the case, or replace your case for as long as you own it (Please note: in some instances, certain components are no longer available for discontinued/redesigned models). SKB-branded hardshell cases are fully warranted against defects in materials and craftsmanship for the life of the case to the original owner.
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